Choosing the Right BPO for Litigation Support

For anyone trying to identify an ideal outsourcing partner in the litigation support world, the task can be daunting. A quick Google search will reveal a myriad of choices, all purporting to be your absolute best option, but how to decide? Let’s face it, often we don’t reach out to a partner to help shoulder the load until our back is against the wall, but this can lead to rash decisions with mixed results. This is what you should be looking for when selecting the right litigation support BPO partner. Information Security An absolute must and that cannot be overlooked. Look for a company that has stringent information security protocols and the certifications to back up their policies. The right partner will be able to provide you with proof of these certifications to ensure full compliance. Experience Look for an organization with a long history of providing quality services to the legal community. Talk to colleagues who have been in the industry for many years about trusted names in the business. Chances are, they’ve worked with these companies in the past and can spot a “fly-by-night” operation against the genuine article. A reputable organization will have name recognition and a robust workforce on hand to step in on your behalf at a moment’s notice. Communication & Responsiveness A trusted BPO partner will be approachable and accountable at all times. Demand 100% transparency throughout the term of a project and it will become quickly evident which providers can make the grade. Timely updates, thorough documentation of processes and availability of Project Managers to answer questions are keys to building rapport and trust. Quality At the end of the day, this is what matters most. If you’ve decided to outsource, you’ve done so to limit internal costs or free resources. Worrying about the integrity of the work or plunging resources into cleaning up afterward unravels the entire model. Look for a company with guaranteed accuracy levels that will stand by their commitments to get the job done right. Kensium BPO checks all the boxes when it comes to ensuring you’ve made a wise choice. Since 2006, Kensium has been a mainstay on the litigation support outsourcing landscape providing legal coding, data entry, accounts payable support and more. As information technology and data security requirements evolved, Kensium was in lockstep attaining ISO:27001, ISO:9001, and US-EU Privacy Shield certifications and complying with all HIPAA and GDPR guidelines. Kensium’s legal coding accuracy guarantee is an industry best 99.5%, attainable only through a combination of time-tested processes and a dedicated full-time workforce of over 500 tenured professionals. Available in a 24/7/365 basis, Kensium’s client support apparatus gives you instant access to experienced professionals in India and the US to guide you through the process.