Skills Training For Receptionists

For receptionists to deliver top-rate customer service while consistently being efficient in administrative and clerical tasks, they will need specific training to reinforce skills that they already possess. Some of these skills include the following:

• Oral communication skills - Training can help improve a receptionist’s grammar and accent.

• Personality - People are drawn to receptionists who are friendly and approachable, and helpful. Self-confidence is also an important trait that can show during interactions with people.

• Telephone skills -- Receptionists should learn phone etiquette and handling difficult clients over the phone. They should learn how to answer the phone properly and make each phone interaction a positive client experience.

• Basic computer skills -- With computers helping accomplish a lot of work in many offices, receptionists should know how to use basic computer software. Additional training may also be needed when specific industry-related software is being used in the company.