Does Your Front Desk Practice Quality Phone Service?

Interactions over the phone should be treated with the same urgency as those that happen face-to-face. The lack of physical gestures means that receptionists should pay close attention to the conversation and promptly address customers’ queries in a warm and appropriate manner. They must take into significant consideration that clients who phone the company are pressed for time and are generally wanting quick answers for their questions. It is imperative that a receptionist greeting script is followed to ensure that clients know and familiarize themselves with the company brand. In addition to this, phone transactions are a great avenue to “sell the business”, since the receptionists will likely be the first individuals that clients will be in contact with it’s best to build good rapport as first impressions last long. In the same way that customers hate to be idle on the front desk, the same thing applies to customers on the phone, even to a greater degree as they have no visual feedback on what’s going on. Thus, it is the primary concern of the receptionists to appraise the customer as frequently as possible during calls.