- video game
- Bookkeeping
- news
- retail management
- retail software
- software
- USA
- Gifts
- Lifestyle
- Guest posting
- China Sourcing
- business
- California drug addiction treatment
- drug addiction treatment
- movies
- Dentist
- Tour Operator Agency
- sewing machine
- furnace installations and repair service
- Canon Printer
- coffee
- Short Term Rehabilitation
- Gifts
- Industrial equipment
- Samsung's Printer Business
- Wedding Cinematography
- Criminal records
- state records
- Lifestyle
- Fashion
- fashion
- Online Sunglasses Store
- Buisness
- Movies
- website design
- News
- unlocked mobile phones
- iPhone screen repair near me
- cell phone screen repair Houston
- cell phone repair service
- cheap iPhone screen repair
- cell phone screen repair
- Travel
- bollywood
- fashion
- News
- Hotmail
- Tax Services
- windows replacement
- self storage
- Driving
- Graphic Design
- photography
- health
- Internet
- Prospective Roofing Company
- Home
- Social Media
- Horse
- gym
- Learning stories and ePortfolios
- Web Designer
- HPDC Aluminum Casting
- Business
- Education
- Entertainment
- Family & Home
- Health
- Recreation
- Shopping
- Society
- Sports
- Technology
- packers and movers
- Agricultural Equipments
- Frameless Glass
- photography
- Beauty tips
- Trophies & Engraving
- Funny Stories
- Cartridges
- Car services
- Shopify Designers
- Real Estate
- Health
- Automotive
- Holidays Coach Travel Uk
- Mobile Phones
- Burgbad Bathrooms
- Sound Testing
- Online Casino
- Photography
- Online Education
- Jokes
- Cleaning Services
- Skin Care
- Online Games
- Wealth Management Service
- Home Decoration
- Online Tax Return Services
- Escort Services
- Marketing Consultancy
- Web Design & Marketing Agency
- Kids Education
- SEO Services Company USA
- Fountain Pens
- Web Design and Development
- Corporate Gifts Online
- Home Improvement
- Ecommerce Web Design
- Heating Solutions
- Wordpress development company
- Baseball Jackets Online
- Online Electronic Cigarette
- Cookware
- Online Shopping
- Tours and Travels
- Web Design Company USA
- Wedding Venues
- Phone/Tablet
- Aquatic Species
- Apartments and Townhouses
- Fitness Supplements Online
- Dating
- Market Research Agency
- Strainer
- Clothes
- web design and SEO services
- Physiotherapy Treatment
- SEO Experts
- Yoga
- Thursday Island Real Estate
- Motels In Cairns
- Sleeping Tablets
- Insomnia
- Home
- Blade and Soul Power leveling
- BNS Gold
- Blade And Soul Gold
- Shopping
- Windows & Doors
- Law & Legal
- Travel
- Beauty Salons & Spas
- Hotel & Resort
- Online Game
- Travel
- construction
- Law Services
- Business Loan
- Health
- Health improvement
- Home & family
- Medical
- game
- Packing boxes
- Fashion
- cheap motels in Cairns
- Green Island accommodation
- Wholesale Market
- Business
- Funeral
- Lethbridge autobody repair
- Trading
- Home & Garden
- Home improovement
- Packers and Movers
- medical
- Entertainment
- Home Decor
- Online Dating
- Jobs
- Building Inspection
- Travel
- Business decision
- Facebook Autoliker
- Home decors
- Law
- Heating Pads
- Innovations and technologies
- Content Writing Services
- Photographers
- Health
- Doors and windows
- business
- Clothing
- Quality Hose Assemblies
- Air Pollution Mask In China
- Pollution Masks in China
- Notification Ststems
- Laser Engraving
- Hair Care Solutions
- Car Insurance
- Home Builders
- Construction
- Emailing Services
- Wholesale Market
- Music Teachers
- Retirement Income Planning
- Tightening Products
- HIre Wedding DJ
- Tightning products
- Hair Care
- Investigation Agency
- Games Online
- Hydrographics
- Surgical Treatments
- Bus Services
- Travel Agency
- games
- Beauty Products
- Technology
- Online Store
- Health
- Education
- Online Stores
- hair extensions
- US standard evaluation
- US standard testing
- Wedding Photography
- player
- Professional Locksmiths
- Lawyer
- Internet
- Holiday
- Plumbing Services
- Concrete Contractor
- Real Estate
- insurance services
- plumbing Service
- Stone Buildings
- Inspection Services
- Real estate
- Holiday Places
- Racing suits
- Consultancy Firm
- Culture
- Contractor
- Mobile Distribution Solutions
- Body Massage
- Clothing store
- Beard Product
- Meeting Room Rental
- Building Inspection Services
- Digital marketing
- Wedding Cars
- Fresh Water Pearls
- Crane Lifting Services
- Advertising
- Holiday Destination
- Home Design
- Medical Pins
- Self-Defence Training Programs
- Roofing companies
- Kitchen Design
- Game
- Wholesale Electronics
- Interior Design
- Facebook autoliker services
- escorts agency
- Corporate Solutions
- Technology
- Digital Marketing
- Counselling services
- Cleaning Services
- Mattresses
- Music
- cab service
- travel
- taxi service
- Volvo Cars
- Construction Services
- Fitness Boot Camp
- Online Trading
- Consulting Services
- Social Media Marketing
- Financial Services
- Furnitures
- Tour and Travels
- Bristot
- neverwinter astral diamonds
- Solar Power Sysytems
- SEO Services
- Eductaion
- Babysitter Jobs
- Security Products
- tecnology
- home improvement
- Online trading
- business
- Technology
- animation
- web development
- Auto
- Business
- Cleaning Service
- Mobile App
- Electromechanical Equipment
- Delta Glass
- Nutrition Supplements
- photography
- jobs
- Online Flowers Delivery
- Home Redecoration
- Rental Cars
- Home Improvements
- Packers and Movers
- adult
- Energy Efficiency Software
- Car Detailing Services
- Hotels near Mumbai Airport
- Hotels near International Airport Mumbai
- Property Investment
- Tech
- Airways
- Tattoo Artist Belgium
- Services
- Services
- computer
- Law & Legal
- enterainment
- Mountain Biking
- Air Pollution Meter
- Fitness Training
- travel
- Car Rental
- escorts
- Hotel & Resort
- Rental Car
- Packers and Movers
- Black Magic
- Black Magic Specialist
- gaming
- GAMING
- Hotel & Resort
- Legal
- Saloon & Spa
- Camp in Jaisalmer
- Hotel & Resort
- agen bola
- agen sbobet
- judi online
- judi bola
- agen bola sbobet
- Web Hosting
- Food
- Travel
- Automotive
- food
- online business
- Repairs
- clothing
- Accommodation
- Finance
- e cigarette
- Wedding photo albums
- Loan
- Security
- Puppy food
- Online Cake Delivery in Dehradun
- Online Cake Delivery in Ghaziabad
- Online Cake Delivery in Faridabad
- Valentines Day Gift
- Food
- Welding Equipment
- Automotive
- Radio Frequency Welding Machine
- Electeronics
- Electeronics
- Home Improvement
- Dental
- HF Welder
- Packers and Movers
- Furniture
- Photography
- Air Berlin Flight Status
- Travel
- Medical Care
- Electronics
- Electronics
- Services
- Mobile Application
- Alcohol
- Cement
- Tutor
- Sports
- Glass
- IT Services
- Watch
- finance
- Security
- Wood
- Concrete
- Shopping
- financial services
- game
- Online Sources
- gambling
- packers and movers gurgaon
- travel
- automotive
- travel
- Horse Carriage Riding
- Building Inspections
- Computer
- loans
- insurance
- photograpgy
- Sports and fitness
- Cleaning
- Travel
- Transpotation
- wholesale lingerie
- lingerie
- REAL STASE
- Web Development
- techno
- gmail customer care
- PHOTOGRAPHY
- Internet
- Pets
- Painters
- Support Managment
- Travel
- Travel
- Transportation
- Log Splitter
- Real Estate
- Eco friendly
- Real Estate
- Arts
- Office Furniture
- Bitcoin
- bike accessories
- Food Supplier
- travel
- Books
- Sound Cloud Automator
- Email Isuues
- Escorts Agency
- birmingham escorts
- Gift
- Clothing
- Tiles
- Boats
- Shoes
- Furniture
- Clothing
- How to get a girlfriend
- Morocco Luxury tour
- food
- premium limousine service
- Photo sharing websites
- One million dollar page
- Photo sharing websites
- One million dollar page
- intensive driving courses glasgow
- food
- Braun
- travel
- sport Tape
- plastic surgery
- Outdoor
- Automobile
- Automobile
- Automobile
- yahoo customer support
- kitchen supplies
- real estate crm
- techonology
- Ads
- legal
- website security
- Education
- Travel
- Advertising
- Web Design
- Architecture
- Life Insurance
- Money Transfer
- Home Renovation Contractors
- Dating
- Carpet Cleaners
- Wholesale Animal Costume
- Wholesale Babydoll Chemise
- Wholesale Bikini
- yoga
- Beauty
- gmail customer service
- Web designing
- Packers and Movers
- Advertising
- Glass Shower Door
- Law
- packers and movers indore
- movers and packers indore
- indore packers and movers
- packers and movers in indore
- movers and packers in indore
- Affiliate Marketing
- Travel
- Auto
- Travel & Tourism
- Wedding
- Childcare
- Insurance
- yahoo customer service
- Home
- Finance
- Digital Marketing
- beauty
- kitchen
- Video Conferencing
- Securities
- Essay Writing
- solar charger
- Travel
- best hospitals in Abu Dhabi
- Finance
- Home Improvement
- Web design
- Auto Insurance
- aloe juice
- Internet marketing
- Solar Installer New Hampshire
- Breast enlargement in Kolkata
- Plumbuer
- Aritits
- Web Development
- Travel
- Automobile
- Fashion
- Travel
- Internet
- Restaurants
- Finance
- Tubs
- online movie
- Business Solution
- online shop
- Tour and Travel
- chinadiecasting
- Die Casting Tooling
- Accounting
- Internet
- Travel
- Buy Perfectmoney
- Farming Equipments
- Assignment Help London
- computer
- Printer
- Auto
- Software
- travel
- fitness
- Furniture
- bike lights
- Education
- Automotive
- GAME
- Crane Hire
- teeth whitening
- teeth whitening
- Weight loss
- how to increase height
- hp tech support
- Avg support
- free movies online
- Travel
- Beauty
- travel
- travel
- plumbing
- Online Sms
- Fire Services
- Beauty Products
- mens clothing
- motorbike gloves...
- Brother Printer Support
- Relationship
- Career
- General
- Shoes
- Automotive
- carpet
- mens wool pea coat
- Travel
- Roofing Material Selection
- Verizon
- finance
- Accounting
- SEO
- finance assignment help
- accounting assignment helpp
- Portable Air Compressor
- Shipping Container
- packers and movers
- Real Estate
- Telecom
- Medical
- Construction Equipments
- Adult
- Adult
- Adult
- online marketing
- internet marketing strategy
- online marketing strategy
- Online Marketing company
- air installations and repair
- Wedding photography Richmond VA
- Wedding photography Richmond
- VA
- Binary Options
- tecnol
- Digital Marketing
- Home Insurance
- Legal Firm
- Lawyer
- Legal Services Supports
- ACP
- Art
- Traning
- Potential Roof Leak
- Web designing
- Seo
- Travel
- Beauty
- car rentals
- photographer
- Travel
- large world map poster
- Music
- Shoes Shopping
- food
- ROI King
- Education
- Painting Services
- Funding
- Interior Design
- Construction Steel
- Automotive
- dentist
- Travel
- marraige
- wedding
- Home Lighting
- Home
- adidas outdoor shoes men
- nike zoom men
- adidas women tubular
- nike zoom women
- building courses Melbourne
- healthcare
- medical
- Moving Office
- Office Removals Services
- Solar Water heater
- optics
- Womens Ski Pant
- Womens Downhill Skiing Pant
- Snowboard Jackets
- Skiing Jacket
- Cycling Clothing
- Cycling Shorts
- Men's Cycling Underwear
- Men's Cycling Shorts Sale
- CUBE JACKET SALE
- CUBE CYCLING SHORTS
- CUBE BIKE UNDERWEAR
- CUBE JACKET
- Hunter X Online
- airlines
- LAW
- internet
- travel agency in Myanmar
- Travel
- Bookkeeping
- housesitting in Australia
- birthday party
- travel
- TRAVEL
- ePrescription
- Software for Doctors
- Healthcare software
- Clinic Management
- Patient EMR
- medical practice management
- medical practice management
- software
- ePrescription
- Software for Doctors
- Healthcare software
- Clinic Management
- Patient EMR
- medical practice management
- Smart doctor & other softwares for medical keywords
- medical practice management
- Delhi Escort
- Escort Delhi
- Escort nearby Delhi Aerocity
- Mode
- Shoes
- New Roof Cost
- roofing tips
- roof replacement
- roof estimate
- roofing contractor
- Spokane roofing company
- free web conferencing software
- Webinar services
- LAW
- Electrical Services
- gaming business
- travel
- Travel
- Business & Services
- travel
- Trekking
- Trekking
- Interior Decorating Mistakes
- Plumber
- cleaning
- Gmail Support
- Online Text Message
- Bulk SMS
- Signs Adelaide
- Floor Polishing Melbourne
- Catering
- Seniors
- Fashion
- packers and movers
- Truck Body Repair
- Paragliding
- Love
- Real Estate
- Mobile Case
- Mobile
- Shopping
- Home Remodeling Survival
- Protective Equipments
- Skin care
- cape cod luxury homes for sale
- Travel Agent
- Legal Services
- Lawyers
- automotive
- End Of Lease Cleaners Adelaide
- End of Lease Cleaning Adelaide
- Bond Cleaning Adelaide
- Writing Essay
- Pets
- Travel
- Bakeries
- Travel Agent
- Clothing
- cheap clothing Australia
- BUY KAMAGRA
- Add a new category...Mobile
- Online Muslim Matrimonial in Pakistan
- Online Muslim Shadi in Pakistan
- Online Muslim Marriage Bureau in Pakistan
- Online Rishta for Bride & Groom for Muslims in Pakistan
- Online Single Muslim Shadi in Pakistan
- Online Single Muslim Matrimonial in Pakistan
- Online Single Muslims in Pakistan
- Online Single Muslims Rishta in Pakistan
- Online Single Muslims Rishta for Bride & Groom in Pakistan Marriage Bureau in Karachi
- marriage Bureau in Lahore
- Marriage Bureau in rawalpindi
- Marriage Bureau in islamabad
- Footings
- computer
- Fast Home Decor
- news
- Automotive
- Networking
- dubai massage
- health and wellness
- yahoo
- Roof Repair
- Home Improvement
- Game
- Add a new category...buy bitcoin
- cheerson cx-20
- cheerson multicopter
- Yoga
- fitness
- sports bike
- Best law firms in Pakistan
- Best lawyer in Pakistan
- Law associates in Pakistan
- Professional law associates in Pakistan
- Hafeez Pirzada Law Associates Pakistan
- International law firms Pakistan
- Professional advocate in Pakistan
- Legal advisor in Pakistan
- Professional law firms in Pakistan
- Best Law Firm in Karachi Pakistan
- technology
- Videography
- Accounting Services Edmonton
- Edmonton Accounting Firms
- Roofing and Weed
- air duct cleaning service
- Walkera LiPo Battery
- military
- Computer and Internet
- Internet
- Transport
- Travel
- travel
- Hydraulic magnet
- bedding sets
- Best Kitchen Upgrades
- Technology
- Website Development
- Jobs
- Online Exam
- Education
- Technology
- Birthday
- Trekking
- Mcafee Support Number
- solar
- Music
- violin
- guitar
- Software
- Legal
- jewelry
- cleaning
- Beauty & Spa
- TRAVEL
- health
- Computer
- Antivirus
- internet
- Transportation
- waste
- office.com/setup
- Internet
- insultation
- eyebrows microblading
- Microblading Training
- Microblading Classes Courses
- Microblading Academy
- Buy Microblading Supplies
- Microblading Tools
- Digital Marketing
- News
- beard oil
- beard soap
- Furniture
- Web Design
- Transportation
- cleaner
- Software
- dental
- psychology
- facial
- office cleaner
- bathroom
- PETS
- sports
- sports strapping tape
- Traffic Law
- Traffic Lawyers
- Blue Whale Game
- Blue Whale Challenge
- UK Dissertation
- Dissertation Help
- Dissertation Writing Service
- Games
- beard gifts
- Law
- Digital Era
- travel
- Web development Malta
- Business
- beard shirts
- escort service
- market research
- home improvement
- Poker Online
- Qiu Qiu Online
- Agen Domino QQ Online
- BandarQ Online
- nail polish
- Printer
- Relationship
- HP
- Printer
- Hunting
- Driver Training
- Women
- Dentist
- Painting
- website design
- website development
- computer
- Vacate Cleaning
- Medical Billing & Coding
- Entertainment
- Art
- Attic Insulation and Ventilation
- Webroot antivirus
- traduction
- Outlook
- finance
- finance
- Travel
- Legal Services
- Civil Lawyer
- african travel specialists
- Health/fitness
- photography
- lights and sound
- 4moov property
- Automotive
- Dog groomers
- Interior Designing
- automotive
- Photography
- Jewelry
- dental
- Aviation
- Tech Support
- Rattan
- furniture
- solar system
- webroot support
- Accounting
- travel
- Machinery
- Vehicle Inspection
- Toys
- bond cleaning
- Compare Medical Specialties
- Compare Medical Specialties List
- Soy Candles Melbourne
- electrician
- Landscaping
- inversion table
- Advertising
- AVG
- AVG Antivirus
- Music Band Apparel
- Marketing
- Higher Education
- Beauty
- car wreckers
- Nursing
- Industry
- Mythology
- Clothes
- surgery instruments
- SMM Panel
- Boat
- Hunting
- Norton antivirus
- composite grating
- bonds baby
- Web Development
- Web Design & Development
- PRESCHOOL
- Food
- Holiday Destination
- Rent a car Malta
- Revolutionary Styles
- Agricultural finance
Categories
Categories
"Do you ever feel like life is dangerously becoming more and more like a horrid episode of Black Mirror: Nosedive? Where everything you do and say is heavily monitored and makes all the difference in your socioeconomic status?"
People can rate you, write about you, and it can have a tremendous effect on your seller credibility, sales, and your overall business. The buyers on amazon are serious and they mean business. They come to buy with a mission in mind: Get the best deal and with no compromise. Â
In this ruthless competition of e-commerce, where everyone is fighting tooth and nail to be the best, it is no doubt, very hard to maintain the perfect image, ratings, and reviews. Especially when there are thousands of strangers to be satisfied.Â
PRODUCT REVIEWS DIRECTLY AFFECTS YOUR CONVERSIONS
A survey shows that about 65% of the buyers first check out the reviews and ratings before making any purchase. It goes without saying that, the more (positive) reviews and ratings you have the more chances you have of success with your business.Â
Consumers are likely to put trust in you of a close friend when they see a flock of fellow buyers affirming your credibility as a good seller. It is important that you change the relationship from strangers to trustworthy friends.Â
What happens when the buyers find the service or product to be compromised? You receive scathing reviews and disappointing ratings. Which consequently dumps your conversion rate.Â
Negative reviews on Amazon are no joke for a seller. Your mere presence at Amazon demands your best version. You can not just chin up and move on or simply ignore negative feedback. Doing so can hurt you in several ways:Â
Firstly, since buy box is awarded to those only with stellar seller metrics, positive feedback becomes a necessity among other things. You must win the hearts and trust of your buyers if you want to increase your chances of winning the buy box. Amazon has a process of calculating a seller’s overall performance. Every time someone makes a purchase and provides feedback to you, Amazon chalks it up to your buy box score, whether it turns out good or bad.Â
Say you had a successful sale with no complications and you receive positive feedback. 100 points (to Gryffindor). Although on the unfortunate situation where you do receive some backlash, that is a negative of 500 points from your point total that decides your buy box eligibility.  Â
Secondly, not only your chances of getting the buy box slims but you have a much bigger threat to face in lieu of negative feedback. Sometimes a seller gathers up so much negative credit that can eventually result in account suspension, or worse, removal.Â
If amazon detects your order of defect rate (ODR) to be higher than1%, as a result of negative ratings and reviews, Amazon will revoke your selling privileges.Â
Do not worry!Â
Sometimes you make someone unhappy, and as much as your situation presents itself dire, you can always make reparations. Getting negative feedback is a very common situation to be in for an online seller. You just need to know how to handle such a situation and be able to bounce back to your feet.Â
You must be asking yourself, ‘Can I delete negative reviews on Amazon?’Â
 1) You can request removal if the feedback is violating Amazon guidelines.
The first thing you need to check is, is it even following the amazon guidelines or not before worrying and taking any further action. In the lucky case, the buyer has indeed broken Amazon Feedback rules, contact the authority (Amazon) and have it removed as soon as possible.
Product Reviews: Sometimes, it just so happens that unsatisfied buyers make the error of leaving product reviews in the seller feedback section that has actually nothing to do with your service at all.Â
If a buyer has bought a product from an FBA seller, the seller is not responsible for the shipping delay, any damages to the product bought, and the customer service. Although if the review is a combination of seller + product review, Amazon will not remove it.
All of these services mentioned above fall under the purview of Amazon FBA and does not concern the FBA seller. A simple way to fix this issue is to contact Amazon, explain the issue at hand, and file a request for removal.Â
Although this condition applies to only FBA sellers, known-FBA sellers must face the music and act accordingly, which I will get to in the next steps.
Promotional material: A review counts ineligible and can be removed upon a request to Amazon Seller Central if a consumer has left any promotional content in the feedback section. Â
Foul Language: Obscene and abusive language is prohibited and can also be removed.
Personal Information: Sometimes consumers leave out personal details on the feedback section and such reviews too can be asked to remove.
Step 1:Â Simply access your Amazon seller account.Â
Step 2: Next, visit the Amazon Seller Central page and choose the tab ‘Performance’ between ‘Reports’ and ‘AppStore’.Â
Step 3: Scroll down to ‘Recent Feedback’
Step 4: Find the negative feedback you would like to remove.
Step 5: Look for ‘Action’ on the right, adjacent to the relevant order ID, and click on the drop-down menu.
Step 6: Select ‘Request Removal’
Step 7:Â Affirm that the feedback you received is indeed violating guidelines so Amazon can determine its removal.
Step 8:Â Enter your reasons why you think Amazon should remove the feedback in question. Submit when done.
Keep it neat, short, and straightforward. Nobody likes to wade through a river of complaints and whining.Â
Any of the above misstatements can be used as a reason for feedback removal. Now you can sit back and wait patiently for Amazon to asses the situation and decide if your complaint about negative feedback qualifies for removal or not.
 2) Request the buyer to remove negative feedback
If the buyer has left negative feedback that does not break any Amazon guidelines and is legitimately pointing out your fault, the next best step is to do what is right and make amends with the buyer. Amazon buyers hold the power to remove negative feedback.
Take the time to understand their concerns, resolve the issue at hand and politely request them to remove the negative feedback. It is important to understand that this will not always work. You may fail to satisfy them yet again or maybe it will prove difficult to make contact with them. With all the luck, here are a few pointers to keep in mind when requesting feedback removal from the buyer.
What to do:Â
Always carry a polite and professional tone when communicating with the buyer. They must not feel like they are being ordered rudely to take down their reviews.
Do what is right and apologize to the buyer. Take ownership of any disappointment you may have caused them and let them know you care about providing not less than satisfactory service.Â
Never pressurize the buyer into doing anything.Â
Do not make haste with your apology nor request for removal. After you are done with resolving their issue, give it a little time before asking if they could please remove it. You do not want to sound like you don’t care about them and are just doing this for the sake of negative feedback.Â
While you may wait after the initial contact, do not wait too much, because Amazon has a 60-day removal period for any feedback written.
Do not offer the buyers a full refund while asking them to remove the negative feedback. It may come off as a bribe. You may offer them a partial refund for the inconvenience but never think of it as a favor to the negative feedback removal.
 Quid pro quos, manipulation, bribes, and harassments go in violation of Amazon’s guidelines. Going against the Amazon’s Guidelines will result in account suspension.Â
How to contact an individual buyer and request negative feedback removal:Â
Step 1: Visit the Amazon website.
Step 2: Open up the tab called ‘Orders’ (between ‘Pricing’ and ‘Advertising’)
Step 3: Select the ‘Manage Orders’ option.
Step 4: Find the negative feedback you would like to address and click on the Order ID number.
Step 5: Click on the name of the buyer.
Step 6: Select the option ‘ Other’.
Step 7: Choose the appropriate subject and write down your message professionally.Â
Step 8: In case you would like to attach any supporting documents, click on ‘add attachments’
Step 9: Review your message and documents attached, and then click send.
Hopefully, the buyer will respond and then you can proceed to make sure if they are satisfied with your service. As I said above, after the customer is satisfied, now is the time to moderately wait and request them politely to remove the negative feedback.
 3) Leave a response on Amazon’s site
If all fails, you can still take one final measure to clear your name.Â
Sometimes, Amazon decides that your reasons for removing the buyer’s negative feedback were insufficient, and sometimes even the buyer does not respond back to you in your attempt to remove negative feedback on Amazon, then you have one last lifeline. Maybe as effective as the other two but it does the job of showing the other customers that you at least tried to reach out and resolve customer issues.Â
All you need to do is:
Step 1: Once again, access your www.amazon.com seller account.Â
Step 2: Next, visit the Amazon Seller Central page and choose the tab ‘Performance’.
Step 3: Scroll down to ‘Recent Feedback’
Step 4:Â Find the negative feedback you would like to remove.
Step 5: Find ‘Action’ on the right, look below for the drop-down menu next to the relevant Order ID.
Step 6: Select ‘Post a Public Reply’ option.
Step 7: Write your Amazon Merchant response for the Individual in question, but still keep in mind you are indirectly speaking to the audience of Amazon.Â
Step 8:  Review once and then click ‘Submit’.
This is the last resort to clear your side. Make sure you are doing it right. You may be speaking to the individual but all visitors on your product are now your audience. Keep it short, to the point and professional. Do not write in an informal way, your audience may mark you as not serious or sincere.Â
If you do not know how to write such a response, here is an example:Â
“We apologize for any inconvenience our service might have caused. We have made adjustments according to your complaint. We hope that all issues are resolved, in case they are still not satisfactory, please feel free to reach out to us anytime’. Â
Now you have on record that you are a professional seller and sincere about your customers. Hopefully, the potential customers will disregard the negative review or rating and proceed to buy from you on the account of your professionalism.Â
It can be difficult to keep track of every negative comment, especially when you are a seller of multiple products and have a successful line of buyers. You could be away or sleeping and one little negative feedback can have the ability to drive away many potential buyers.
To stay on the top of every feedback directed your way, you can use an Amazon research tool such as Feedback Express. With Feedback Express, you can put your Amazon seller feedback and product review requests on auto-pilot in minutes, and start generating more positive feedback from your orders.
Forget the constant checking for product reviews and seller feedback. You will be notified whenever someone shares negative comments about your products or service, so you will be able to respond fast and help put things right.
Conclusion
The key to becoming better is to take the grey clouds and turn it into a silver lining. You can either focus on the negative aspect of the situation or you could make use of it to your advantage. Even though you have received negative feedback, you can use the opportunity to address the areas of improvement and maintain your quality of seller performance.Â
In case the feedback is uncalled for, you still know how to deal with it in a swift and efficient manner, while maintaining professional integrity.Â
As much as Amazon Product Photography is important for your listings, feedback also holds a significant value in the A9 Amazon Ranking Algorithm because it directly affects your conversion channel.Â
Negative feedback is the buyer’s frustration calling out for justice. Just take a deep breath, listen carefully, and address their issues in a professional and timely manner. Â
Source: https://www.amzonestep.com/blog/how-to-remove-negative-feedback-on-amazon/
People can rate you, write about you, and it can have a tremendous effect on your seller credibility, sales, and your overall business. The buyers on amazon are serious and they mean business. They come to buy with a mission in mind: Get the best deal and with no compromise. Â
In this ruthless competition of e-commerce, where everyone is fighting tooth and nail to be the best, it is no doubt, very hard to maintain the perfect image, ratings, and reviews. Especially when there are thousands of strangers to be satisfied.Â
PRODUCT REVIEWS DIRECTLY AFFECTS YOUR CONVERSIONS
A survey shows that about 65% of the buyers first check out the reviews and ratings before making any purchase. It goes without saying that, the more (positive) reviews and ratings you have the more chances you have of success with your business.Â
Consumers are likely to put trust in you of a close friend when they see a flock of fellow buyers affirming your credibility as a good seller. It is important that you change the relationship from strangers to trustworthy friends.Â
What happens when the buyers find the service or product to be compromised? You receive scathing reviews and disappointing ratings. Which consequently dumps your conversion rate.Â
Negative reviews on Amazon are no joke for a seller. Your mere presence at Amazon demands your best version. You can not just chin up and move on or simply ignore negative feedback. Doing so can hurt you in several ways:Â
Firstly, since buy box is awarded to those only with stellar seller metrics, positive feedback becomes a necessity among other things. You must win the hearts and trust of your buyers if you want to increase your chances of winning the buy box. Amazon has a process of calculating a seller’s overall performance. Every time someone makes a purchase and provides feedback to you, Amazon chalks it up to your buy box score, whether it turns out good or bad.Â
Say you had a successful sale with no complications and you receive positive feedback. 100 points (to Gryffindor). Although on the unfortunate situation where you do receive some backlash, that is a negative of 500 points from your point total that decides your buy box eligibility.  Â
Secondly, not only your chances of getting the buy box slims but you have a much bigger threat to face in lieu of negative feedback. Sometimes a seller gathers up so much negative credit that can eventually result in account suspension, or worse, removal.Â
If amazon detects your order of defect rate (ODR) to be higher than1%, as a result of negative ratings and reviews, Amazon will revoke your selling privileges.Â
Do not worry!Â
Sometimes you make someone unhappy, and as much as your situation presents itself dire, you can always make reparations. Getting negative feedback is a very common situation to be in for an online seller. You just need to know how to handle such a situation and be able to bounce back to your feet.Â
You must be asking yourself, ‘Can I delete negative reviews on Amazon?’Â
 1) You can request removal if the feedback is violating Amazon guidelines.
The first thing you need to check is, is it even following the amazon guidelines or not before worrying and taking any further action. In the lucky case, the buyer has indeed broken Amazon Feedback rules, contact the authority (Amazon) and have it removed as soon as possible.
Product Reviews: Sometimes, it just so happens that unsatisfied buyers make the error of leaving product reviews in the seller feedback section that has actually nothing to do with your service at all.Â
If a buyer has bought a product from an FBA seller, the seller is not responsible for the shipping delay, any damages to the product bought, and the customer service. Although if the review is a combination of seller + product review, Amazon will not remove it.
All of these services mentioned above fall under the purview of Amazon FBA and does not concern the FBA seller. A simple way to fix this issue is to contact Amazon, explain the issue at hand, and file a request for removal.Â
Although this condition applies to only FBA sellers, known-FBA sellers must face the music and act accordingly, which I will get to in the next steps.
Promotional material: A review counts ineligible and can be removed upon a request to Amazon Seller Central if a consumer has left any promotional content in the feedback section. Â
Foul Language: Obscene and abusive language is prohibited and can also be removed.
Personal Information: Sometimes consumers leave out personal details on the feedback section and such reviews too can be asked to remove.
Step 1:Â Simply access your Amazon seller account.Â
Step 2: Next, visit the Amazon Seller Central page and choose the tab ‘Performance’ between ‘Reports’ and ‘AppStore’.Â
Step 3: Scroll down to ‘Recent Feedback’
Step 4: Find the negative feedback you would like to remove.
Step 5: Look for ‘Action’ on the right, adjacent to the relevant order ID, and click on the drop-down menu.
Step 6: Select ‘Request Removal’
Step 7:Â Affirm that the feedback you received is indeed violating guidelines so Amazon can determine its removal.
Step 8:Â Enter your reasons why you think Amazon should remove the feedback in question. Submit when done.
Keep it neat, short, and straightforward. Nobody likes to wade through a river of complaints and whining.Â
Any of the above misstatements can be used as a reason for feedback removal. Now you can sit back and wait patiently for Amazon to asses the situation and decide if your complaint about negative feedback qualifies for removal or not.
 2) Request the buyer to remove negative feedback
If the buyer has left negative feedback that does not break any Amazon guidelines and is legitimately pointing out your fault, the next best step is to do what is right and make amends with the buyer. Amazon buyers hold the power to remove negative feedback.
Take the time to understand their concerns, resolve the issue at hand and politely request them to remove the negative feedback. It is important to understand that this will not always work. You may fail to satisfy them yet again or maybe it will prove difficult to make contact with them. With all the luck, here are a few pointers to keep in mind when requesting feedback removal from the buyer.
What to do:Â
Always carry a polite and professional tone when communicating with the buyer. They must not feel like they are being ordered rudely to take down their reviews.
Do what is right and apologize to the buyer. Take ownership of any disappointment you may have caused them and let them know you care about providing not less than satisfactory service.Â
Never pressurize the buyer into doing anything.Â
Do not make haste with your apology nor request for removal. After you are done with resolving their issue, give it a little time before asking if they could please remove it. You do not want to sound like you don’t care about them and are just doing this for the sake of negative feedback.Â
While you may wait after the initial contact, do not wait too much, because Amazon has a 60-day removal period for any feedback written.
Do not offer the buyers a full refund while asking them to remove the negative feedback. It may come off as a bribe. You may offer them a partial refund for the inconvenience but never think of it as a favor to the negative feedback removal.
 Quid pro quos, manipulation, bribes, and harassments go in violation of Amazon’s guidelines. Going against the Amazon’s Guidelines will result in account suspension.Â
How to contact an individual buyer and request negative feedback removal:Â
Step 1: Visit the Amazon website.
Step 2: Open up the tab called ‘Orders’ (between ‘Pricing’ and ‘Advertising’)
Step 3: Select the ‘Manage Orders’ option.
Step 4: Find the negative feedback you would like to address and click on the Order ID number.
Step 5: Click on the name of the buyer.
Step 6: Select the option ‘ Other’.
Step 7: Choose the appropriate subject and write down your message professionally.Â
Step 8: In case you would like to attach any supporting documents, click on ‘add attachments’
Step 9: Review your message and documents attached, and then click send.
Hopefully, the buyer will respond and then you can proceed to make sure if they are satisfied with your service. As I said above, after the customer is satisfied, now is the time to moderately wait and request them politely to remove the negative feedback.
 3) Leave a response on Amazon’s site
If all fails, you can still take one final measure to clear your name.Â
Sometimes, Amazon decides that your reasons for removing the buyer’s negative feedback were insufficient, and sometimes even the buyer does not respond back to you in your attempt to remove negative feedback on Amazon, then you have one last lifeline. Maybe as effective as the other two but it does the job of showing the other customers that you at least tried to reach out and resolve customer issues.Â
All you need to do is:
Step 1: Once again, access your www.amazon.com seller account.Â
Step 2: Next, visit the Amazon Seller Central page and choose the tab ‘Performance’.
Step 3: Scroll down to ‘Recent Feedback’
Step 4:Â Find the negative feedback you would like to remove.
Step 5: Find ‘Action’ on the right, look below for the drop-down menu next to the relevant Order ID.
Step 6: Select ‘Post a Public Reply’ option.
Step 7: Write your Amazon Merchant response for the Individual in question, but still keep in mind you are indirectly speaking to the audience of Amazon.Â
Step 8:  Review once and then click ‘Submit’.
This is the last resort to clear your side. Make sure you are doing it right. You may be speaking to the individual but all visitors on your product are now your audience. Keep it short, to the point and professional. Do not write in an informal way, your audience may mark you as not serious or sincere.Â
If you do not know how to write such a response, here is an example:Â
“We apologize for any inconvenience our service might have caused. We have made adjustments according to your complaint. We hope that all issues are resolved, in case they are still not satisfactory, please feel free to reach out to us anytime’. Â
Now you have on record that you are a professional seller and sincere about your customers. Hopefully, the potential customers will disregard the negative review or rating and proceed to buy from you on the account of your professionalism.Â
It can be difficult to keep track of every negative comment, especially when you are a seller of multiple products and have a successful line of buyers. You could be away or sleeping and one little negative feedback can have the ability to drive away many potential buyers.
To stay on the top of every feedback directed your way, you can use an Amazon research tool such as Feedback Express. With Feedback Express, you can put your Amazon seller feedback and product review requests on auto-pilot in minutes, and start generating more positive feedback from your orders.
Forget the constant checking for product reviews and seller feedback. You will be notified whenever someone shares negative comments about your products or service, so you will be able to respond fast and help put things right.
Conclusion
The key to becoming better is to take the grey clouds and turn it into a silver lining. You can either focus on the negative aspect of the situation or you could make use of it to your advantage. Even though you have received negative feedback, you can use the opportunity to address the areas of improvement and maintain your quality of seller performance.Â
In case the feedback is uncalled for, you still know how to deal with it in a swift and efficient manner, while maintaining professional integrity.Â
As much as Amazon Product Photography is important for your listings, feedback also holds a significant value in the A9 Amazon Ranking Algorithm because it directly affects your conversion channel.Â
Negative feedback is the buyer’s frustration calling out for justice. Just take a deep breath, listen carefully, and address their issues in a professional and timely manner. Â
Source: https://www.amzonestep.com/blog/how-to-remove-negative-feedback-on-amazon/
Be the first person to like this.