In A Dilemma? Difference Between COBIT and ITIL

When companies face any problem, it all comes down to the firms' core principles to take care of them. These principles are guidelines on how to solve each problem systematically. These steps involve manipulating the way the different processes and resources of the company are governed, working with different IT tools, providing desk support and product information to the clients, and maintaining thorough communication between different business components. There are many different ways in which companies can implement these steps. Two of the most popular frameworks used in the industry are COBIT and ITIL. We will discuss how these service management guidelines help companies to improve their efficiency and increase profitable opportunities. WHAT ARE COBIT AND ITIL? ISACA has designed the Control Objectives for Information Technologies (COBIT), which are employed by the firms to improve various governance issues faced by the firm. The prime objective is the utilization of information and technological tools to boost business and sales. The methodology comes with several practical tools and implementable resources to help the companies with training the employees so that they can adapt to the new system. Not all businesses behave the same way, and COBIT understands this point very well. It is popular as a business-specific model that does not apply one size fits all rule to the companies. The methodology also integrates very well with the different regulations already in place by the administrators and stakeholders. Information Technology Infrastructure Library (ITIL) is a constantly evolving framework that aims at using the various IT tools available in the company to provide better results. It relies on the technology available and its own specific rules to achieve performance enhancement. ITIL framework https://www.sunrisesoftware.com/blog/itil-framework-what-and-why/ is less flexible since companies have to get used to new guidelines. However, it does have its own advantages, such as providing better IT services and product design. Recently, Axelos has upgraded the older ITIL v3 to ITIL 4, which made room for other priorities such as faster product delivery, customer support, and focus on a service value system to improve company credibility. CONTENT AND GUIDELINE STRUCTURE COBIT framework complies with various industry standards that allow for Enterprise Governance of Information and Technology (EGIT). The guideline focuses on different issues that serve as the content of the framework. This content includes providing maximum value to the stakeholders through sales and profits. It may also come as new profitable ventures which the administration may get involved in. The management should work towards innovating new ways of utilizing their resources to enable the growth of the firm. Growth allows for flexibility and transformation in the way the enterprise works. Growth also allows for risk-taking behaviour without compromising the critical resources of the company. It also involves increasing accountability in company management. The content of the ITIL framework is more rigid in the way it performs. The newer updated version focuses on the creation of innovative IT services and digital support resources that help product delivery and services. According to the publications, this improves the value of the stakeholders and the company in the market as customers are satisfied with the applicability of the product. It requires management to improve delivery speeds and shifting data to the cloud so that information and client data can be processed in bulk online, and the business transactions can be conducted faster. ITIL works with other productivity technologies such as Agile and Lean Six Sigma to properly plan projects. CERTIFICATIONS There are four major certifications available in the COBIT Certification https://www.sprintzeal.com/course/cobit-5-foundation-certification-training. These certifications are helpful for individuals who want to prove to employers that they can adapt to the working conditions of the company and apply the framework in their job. The different accreditations include proving adaptability to the updated COBIT 5 model. The COBIT Fundamental tests the skills of the candidate regarding the basics of the framework, COBIT Implementation and Design certifies whether the individual has a practical idea regarding the subject matter. Similarly, ITIL 4 comes with its own certification programs. However, these credits come in stages. Candidates interested in learning the framework have to level up from the ITIL 4 Foundation to Managing Professional. They can then step up to being Strategic Leaders and finally Masters in the guideline control. Both ITIL and COBIT serve the same purpose for the companies but in different manners. The efficacy of the framework employed depends on company behaviour and needs. Companies who do not have a priority regarding product placement will not have a commitment to ITIL, but they may employ COBIT for better results.