3 Reasons Why Your Office Should Hire AI Services

Slowly but surely, artificial intelligence (AI) has spread into our lives. If you have any doubts, ask Siri, Alexa, or Google about it.

AI also contributes extensively to the workplace in two main ways:

It automates repetitive, menial tasks and frees up employees to focus on complex operations

It enhances employee productivity

There are other easy-to-miss benefits to having AI in the workplace.

1. Increased Productivity

Businesses that leverage AI in the workplace are in a position to improve employee productivity. One significant benefit to hiring AI services is to handle repetitive tasks that employees don't need to supervise. This delegation frees up the rest of the company to generate creative solutions, solve complex problems, and otherwise deliver impactful work.

Well-designed chatbots are a good example. Companies that have direct conversations with customers every day and require fast, accurate, timely customer support benefit from AI-operated chatbots that maintain a database of information.

AI reduces the human intervention required to complete these tasks, including anything from gathering this data to filing a customer complaint. Speeding up standard processes improves the overall customer experience. Reducing administrative tasks also reduces the likelihood of human error somewhere along the way.

Though chatbots are by no means a human substitute, they're getting better at conversations that sound natural. Still, they won't ever wholly dominate customer support; they're best put to use handling repetitive tasks and making it easier for customer support reps to do their jobs.

Many AI tools take advantage of behavioral science to help reps give better support to customers, leading to increased productivity, job satisfaction, and overall profitability.

2. Extract Useful Insights From Complex Data

Nowadays, it's impossible to be a competitive business without access to useful data. Even if you get it, hiring someone to analyze all that data and gain valuable insights is another challenge.

Fortunately, AI can help companies decipher data without investing in the search for a good data scientist. It can:

• Identify important pattern changes
• Isolate trends
• Uncover behavioral changes that could affect business profitability
• Create detailed reports that track the company's progress
• Perform deep-content analysis and reason based on evidence
• Predict essential metrics to track for optimizing performance
• Use AI training data to "understand" customers better.

It used to take months of manual effort to gain useful insights from an insurmountable amount of data, but you can now put AI to work instead. Employees can make smarter business decisions and feel confident that the algorithm can back up its reports with isolated data.

For example, a bank could use AI to recommend different financial products to the customers it thinks are likely to need them. The AI determines needs based on available funds, current market decisions, and past decisions the customer made.

3. AI Improves Information Security

Data security breaches impact every industry and can happen to any business. These breaches leak substantial amounts of personal information, and companies too often aren't aware that the attack occurred. AI is also equipped to tackle this growing problem.

According to a Google Chrome report, more than half of frontline workers use messaging apps like WhatsApp several times a day for work-related reasons. Most, however, would stop if they had internal communication tools for the workplace.

If your employees use WhatsApp, an app notorious for its weak privacy and security, for work, it's a dangerous situation where a security attack is inevitable. Other public messaging apps aren't necessarily safe, either; in fact, it's best to assume that any public app isn't secure enough for the workplace.

Using AI-powered internal communication tools provides a safe and encrypted environment for employees to discuss projects. Depending on your business’s nature, it may also be worth looking into custom solutions that you can integrate into your existing infrastructure.

Artificial intelligence changes the game for countless businesses across nearly every industry. If your company does not already use AI to expedite menial tasks, it's missing out on its full potential. Whenever employees spend time repeating a job, they spend the time that they could better spend doing something new.