Sue Mccrossin
by on July 2, 2021
What is a Medical Answering Service?
A majority of customers end a phone call before leaving a message on a business answering machine. As a result, many calls are missed after hours. A medical answering service is an answering service that answers calls, takes messages, and makes appointments 24/7 when a medical office is closed for the evening or short-staffed. With a medical answering service, highly trained HIPAA compliant live agents are there to fill in for your staff 24/7. This enables patients to talk to a human and express their needs easily in an interactive fashion.
Why Choose a Quality Medical Answering Service?
As a medical practitioner, you have built a reputation of trust with your patients by treating them well, making them feel safe, listened to, and comfortable. To maintain your reputation, it is very important to hire a reputed medical answering service. Because they represent you and your practice, a medical answering service must create good impressions with new and existing patients.
The Benefits of Hiring a Medical Answering Service
Medical answering services do more than just answer phone calls. They offer several beneficial services for healthcare clinics, including:
Secure Texting Service: A HIPAA compliant secure text messaging service provides excellent data security to protect confidential patient information. It is one of the best ways to stay up-to-date with patients.
Stay Connected 24/7: A good medical answering service is available to take calls 24 hours a day. This includes overflow calls during work hours, and phone calls that come after hours and on weekends.
Appointment Scheduling Service: A missed appointment can cost your practice. A medical answering service can manage appointment scheduling, therefore your staff is freed up to do other important tasks.
Multilingual Answering Services: A multilingual answering service can help you to build customer trust, because most people prefer to communicate in their native tongue when English is their second language.
Increased Patient Satisfaction: During medical emergencies, accuracy and speed of service are essential. Medical answering services provide better patient-to-provider and provider-to-provider communication.
Fewer Interruptions: During holidays or weekends, medical care practitioners no longer have to deal with patients' requests and questions. No matter what time or day it is, there will be no interruption in service, customers will still have a friendly interaction from a medical answering services team.
Posted in: Medical
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