Modern-day startups can no longer ignore the value of customer service. Happy and satisfied customers are important for all businesses. Keeping the buyers pleased after they checkout is a critical area that companies need to work on. Today’s customers are highly demanding and expect quick, instant help from all brands. Nobody likes to wait long phone calls or days just to get a reply. Especially customers with urgent problems become furious and upset with the brands when they do not receive in...

“Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers, there is no company!” This quote by Connie Edler is enough to tell us the importance of providing excellent customer service. As customer demands evolve, it keeps getting difficult for companies to balance customer needs and their own goals. This is neither good for companies nor good for their customers. Customers who do not get timel...

According to a survey, 85% of experts agree that customer service determines the growth of their business. Especially in 2020, since the pandemic hit the world, customer service departments have been tested like never before. The year put a spotlight on contactless customer service as brands grappled with an influx of complaints and calls. In 2021, tech-oriented customer service has become the bare minimum. Brands that follow the latest customer service trends can serve their customers the be...

Providing an excellent customer experience is paramount to a company’s reputation. According to a survey of 15,000 customers by PwC, it was found that 1 in 3 customers will leave a brand they love after just one bad experience, while 92% would completely abandon a company after two or three negative interactions. Another study states that 67% of customer churn is preventable if companies resolve issues the first time they occur. 77% of Americans feel more positive about brands that encourag...

It is pretty clear and logical that most businesses are turning to automation to boost their productivity and accomplish business goals seamlessly. But what’s less clear here is where and how these firms are using automation in their workplace. ...

When I worked in the food service industry some years ago, I got a first hand look at customer service and profits. Not to toot my own horn - but there I successfully handled a customer complaint and referred the customer to one of my bosses for continued service. Later I discovered the lady called back (after dealing with my boss) and complained about how he handled it, then congratulated me! I was stunned! Partly because my superior showed a lower level of service than his humble peon, mostly...

As the world faces new challenges created by an uncommon global crisis, many organizations are awakening to the reality that business change can happen anywhere, at any time. And while organizations will be unable to control crises, what they can do is ensure they’re prepared to viably and productively lead their teams through those difficult times, emerging stronger on the other side. The pandemic has highlighted just how rapidly things can change. Businesses have been compelled to c...

Outsourcing customer support is a means of providing quality services to customers in a bid to lower costs and increase efficiency. Companies that are experiencing rapid growth and an expanding customer base are usually attracted by it. As they grow bigger, the volume of customer support requests they handle increases, hence outsourcing becomes a better option for handling customer support services. There are many advantages that businesses can get from outsourcing customer support. Below I ...

Customer support services is the vital for not only a growing company, but also for established corporate. Providing a product or delivering a service is not enough. Helping customers to ensure that they do not encounter any problem with purchased products or services is important for customer retention. Providing 24/7/365 customer support is not possible for any growing company. It is best for them to outsource support. This not only ensures continued support, but also provides expert experienc...

It’s 2020, and there is no need to convince anyone that exceptional customer support is a must service, immediate delivery. There’s no room for a mistake or a delay. It also, or especially, applies to customer support. So the question is how to offer your clients and prospects the best customer service possible, what are the best practices and what solutions to use to achieve that. It may be an arduous job to answer these questions correctly, but at least we have an answer to the last one. ...