Time is money when it comes to training. The longer it takes, the more it costs. A training failure is even more expensive. You already paid for it once and now you have to pay for it all over again. Here are five ideas to help you make your Help Desk Training faster and more effective. Your ultimate goal is for trainees to understand and retain the information you teach them. We can all remember cramming for a test in school. We were totally focused on passing the test. Unfortunately, two da...