Receptionists are considered as the face of the company. They serve as the first impression for customers, which is vital feedback for the business. This is how crucial the role of the receptionists is when it comes to promoting the business. The following are some tips to ensure lasting positive impressions with customers: • Project professionalism – as the first persons to welcome customers, make sure to make their experience as positive and enlightening as possible. Make customers fe...

Interactions over the phone should be treated with the same urgency as those that happen face-to-face. The lack of physical gestures means that receptionists should pay close attention to the conversation and promptly address customers’ queries in a warm and appropriate manner. They must take into significant consideration that clients who phone the company are pressed for time and are generally wanting quick answers for their questions. It is imperative that a receptionist greeting script ...