Several quality management systems/programs, such as ISO 9000, TQM, Six Sigma, Re-Engineering, Lean, and others, have been introduced since the 1980s. The majority of the iterations mentioned above have been widely recognized and adopted by industries all over the world. Every company anticipates high-quality outcomes from the implementation of these programs. However, the "good" will only be received if the people who work in its premises are fully aware of its functionality and how it trans...