For receptionists to deliver top-rate customer service while consistently being efficient in administrative and clerical tasks, they will need specific training to reinforce skills that they already possess. Some of these skills include the following: • Oral communication skills - Training can help improve a receptionist’s grammar and accent. • Personality - People are drawn to receptionists who are friendly and approachable, and helpful. Self-confidence is also an important trait tha...

People are drawn to somebody who listens and empathizes with them. ‘To listen’ differs from ‘hearing’. When you listen, you try your best to absorb and understand what the other person is telling you. Your body language when you listen to somebody can also tell a lot about whether you are empathizing with the person. Listening enables you to get the facts straight and address them appropriately. Oftentimes, you can learn a lot about what customers think about the product or the service...