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Sharry Michle
by on July 23, 2020
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Does your Alexa is having trouble connecting to the internet? Are you seeing an orange light flashing and telling you that “I am having trouble in connecting to the internet?” Well! If these things are hampering your Alexa’s experience, take a look at the below section. Here, we have mentioned some simple troubleshooting guidelines that can help you to troubleshoot the problems and use the Alexa services.

Troubleshooting Steps to Follow

• First of all, you need to Turn off the WiFi router and the Internet modem. After that, you need to wait for at least 20s before you turn them back on.

• Make sure that you have a strong and stable internet connection. You can check this with your computer, tablet, and smartphone.

• Make sure that your WiFi router is working on the ‘Channel 11’ because it is the most recommended WiFi network channel where you can easily get connected to the WiFi network without facing any trouble with the internet connection setup. You can find the option of changing the WiFi channel once you login to your wireless router.

• If your WiFi router security type is set to ‘WEP’ then you have to change it to the WPA-2, because it is supported by the latest version of the smart device available.

• You can reboot the Amazon Alexa device to troubleshoot the issue.

• If you still getting the same warning from the Alexa, you need to download the application or you need to visit the alexa.amazon.com for the Alexa setup instructions.

On your Alexa app, you need to go to the ‘Settings’ and choose the ‘Update WiFi’ option. Also, configure the router settings in your Amazon Alexa.

Alternative Troubleshooting Steps You Can Consider to Fix The Problem

We hope that with the help of the aforementioned steps you would able to fix Alexa is Having Trouble Connecting to the Internet issue. But, if this is not the case, you need to follow the given steps to deal with the issue.

You need to Reset the Alexa to its factory defaults. Press and Hold the ‘Microphone off’ and ‘Volume Down’ button at the same time unless you see the orange light turning on. Once you see the lights, you need to follow the guidelines of Alexa setup to complete the process.

If the problem still exists, you can try to reset the router, reconfigure your modem, and reset the Amazon device.

Hopefully, with the help of simple troubleshooting guidelines, you would be able to fix the Alexa is having Trouble Connecting to the Internet issue on your own and use your Alexa device to experience the all-new smart life. All the guidelines are very simple and easy to follow, but if you still have a doubt or there is any other trouble with your Alexa device, you can contact the experts and seek the professional assistance to deal with the problem. The professionals can give you the best advice and make sure that you have the best experience with Alexa device.
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