Mika Edword
on September 13, 2019 8 views
A US insurance giant was facing challenges on the technical front, being in the business from last 20 years. They were still struggling with outdated IT systems and prolonged recovery time, which was ultimately affecting their customers. We at Cogneesol worked with them for five years consistently and streamlined everything of their business to achieve maximum benefits. In this summarized case study, you will get to know what challenges they faced and our solutions to resolve them. ______________________________________________________________ For More information visit: https://www.cogneesol.com/insurance-services ►Find us on Facebook: https://www.facebook.com/cogneesol.company ►Find us on Twitter: https://twitter.com/cogneesol ►Find us on LinkedIn: https://www.linkedin.com/company/cogneesol _________________________________________________________________ CASE STUDY ON - Uplifted the Technological Front of a US Auto Insurer A US auto insurance provider was facing technical challenges, although being in business since the last 20 years.   Their Challenges:   - Usage of an outdated IT system for policy handling and claims administration - Frequent outages - Prolonged recovery time, ultimately affecting the customers   Our Solutions: - Collaborated with Chief Information Officer to develop a customer-centric digital data capabilities platform. - Created a new road map to digital architecture by eliminating bugs, stabilizing traditional systems, and improving functionality for overall reliability. - After stabling the IT area, we installed new CRM for policy handling and claims administration. - Implemented data analytics - Provided a flexible web-based self-service platform to engage more customers and agents.   Achieved Benefits for Them: - 35% decrease in IT cost - 55% decrease in claims processing - 225% improvement in fraud prevention and detection - 44% increase in NPS (Net Promoter Score) - Flexible web portal helped in achieving $230 million of the annual premium - 6% increase in customer retention - Customers can view the company’s products and all the agents geographically   It almost took five years to complete the project because they believed in our approach to streamline their business operations in a new way.   Cogneesol is one of the most trusted outsourced brands delivering true business outcomes.   Eliminate your business’s unproductive areas.   Talk with our experts and get a free quote now!   +1 646 688 2821 info@cogneesol.com
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