Alen Parker

The intersection of the modern technologies with the help of globalisation has changed the foundation of the business. The tech-savvy entrepreneurs have changed the way of doing business and are creating many new opportunities in the digital market. On close observation, the working pattern of platforms like Facebook, Twitter, Google, WhatsApp, Ola, Uber, and so on, quickly brings to mind the qualities like high growth, modernised technologies and mind blogging innovations. But what about the most important factor that business entrepreneurs should consider i.e., the long-term survival plans? The platforms that are buzzing today will be outdated tomorrow. Despite heavy market demands and high turnover, there is no guarantee that these platforms will continue to be the best serving companies of the future. So, what should be done in order to maintain the current economy with high stability? New Approach: The best BPO companies just not focus only on the front-office systems, but they also work simultaneously for improving their back-offices. There is an urgent need to align the working pattern like combining the newer technologies with the traditional approach or using the technologies that serve the best interest of the customers. With this approach, you can not only meet customers’ agile demands but can also improve the sustainability of the company. Unless the latest innovations are the best in class systems, companies will certainly face challenges in the stability and in the fulfilment of long-term goals. Flexible working pattern: Stiff and inflexible demands force the companies to build new tools, add more resources and work on more than one platforms, in order to tailor the shopper's needs. While on the other hand, the best BPO companies or the best companies are righteously focusing on meeting the requirements and expectations of the customers. They understand that providing customers with the exemplary services is the only way to achieve a sustainable and constant growth. The way forward: Considering the perspective of experienced professionals, what's needed is a strong connection between your working pattern and the customer's insight. You should know which service will interest your customers. Eventually, this will succour you to create a distinct platform from your competitors. By combining features like the resources, tools, and services, you will be able to create different business models to deliver value to the customers and develop a new way to generate revenue. To meet the bizarre expectations of the customers, there should be a perfect plan and perfect strategies to implement the plan. Business entrepreneurs should collaborate and respond to challenges together with dedication and with the vision of improving the customer experience with the best possible solution. For example, companies can provide Omni-channel support with a multiple f query handling platforms that will tailor the requests of the customers. Incorporating this method will lead to continuous improvements and will help in creating a remarkable brand image in front of your competitors. We are entering into a new landscape with these system integrators and global innovations, which will favour the economy to a great extent. Eventually, people will start adopting the latest trends and inculcate the habit of thinking out of the box. Business specialists just need to bring together the core elements of BPO sector like the flexible operations, infrastructure, cost-effective strategies, technological support, and experienced agents. Once, the aforementioned elements are combined, companies can reap great benefits and seamlessly integrate with the company's needs. Conclusion: Eventually, business process outsourcing companies are becoming one of the leading service providers and highest revenue generators in the IT sector. However, there are still some companies struggling to meet the requirements of the customers. Many outsourcing firms have eliminated the risk and have helped figuring out the doubts that may restrict other entrepreneurs from outsourcing. New outsourcing trends and digital innovations offer sources to know your customers even better. Though the exact routes to success are not certain, the business owners who are willing to take challenges will certainly achieve success on a global basis.

In today’s world, the competition is ever-increasing. After the implementation of GST, more and more individuals are starting their business online. The already existing companies are also not behind. They are growing their business fervently. This is increasing the number of customers exponentially. In turn, it is increasing the number of inquisitions. That is why companies are hiring 24 hour telephone answering service providers. However, they are forgetting the fact that today individuals love texting more than calling. Thanks to social media channels, people all over the globe have become slaves of technology. They prefer texting over call as they can chat while doing other important tasks. All this has given rise to the need of hiring a service provider which offers more than just call handling facility for getting the queries of your customers solved. You actually need to be available to your customers at all the platforms they are so as to show them their value. Otherwise, the market is flooded with options, they will not think twice before availing the same service or product from some other company. Hence, in this blog we mention the facilities that the call centre company you hire must have besides providing 24 hour telephone answering service. Take a look. • E-mail support- Give the outsourcing company all your general mail IDs and let it handle all of them. Millions of e-mails are send every second which is a huge figure in itself. Hence, the company you hire should have agents for taking up queries that are sent by your customers on mail. Ideally, your customers should get a response from your end within an hour or at most a day. • Contact form- Many individuals visit your company’s website. They might be your company’s existing customers or the potential ones. Some of them would call on your customer care number from there while some would fill a form. Many companies don’t even see these forms. Hence, if the call centre company you have hired will have an agent who can look after this segment as well, your company will get in the good books of many customers. • Web chat support- No one wants to wait for getting their issues solved. Moreover, some visitor of your website might be looking for options of various products or services. He must be looking for quick answers to his questions. In such a situation, if a rival company will answer the query of the person, it might gain a customer. However, if you would not have this live chat option on your website, you will lose one important lead. • Text messaging- Some people don’t have smartphones. They might not want to call you as they don’t like being put on hold for long. Hence, they would prefer texting over call. If your call center service provider will not have agents looking after texts, the customers who would have contacted that way will feel neglected. This will make them opt for a company which listens to their problems quickly and at the platform of their choice. • Social media chat option- Every person, even the one who doesn’t have a smart phone is on Facebook. Hence, it is the best medium to not only solve the problems of the customers but make them listen you as well. Your company must have a page on each of the social media websites. Agents should be there to help the customers and potential customers. • Phone calls – Undeniably, even after so many mediums to get the queries solved, phone calls still stay the most preferred option for getting any problem solved. However, the call centre company you hire should be so proficient that it rarely puts a customer on hold. Moreover, 24 hour telephone answering service would be an added advantage to the phone calling service you are availing. This will help you in catering to the needs and problems of the customers irrespective of their geological location. Follow the aforementioned points and hire an answering service provider that is so efficient and proficient that every customer hangs the call satisfactorily.

An organisation’s growth does not solely depend upon the manager’s managerial skills, it also depends on the ways you respond to your customers’ requirements. So, the main point is that your communication should be intriguing and informational at the same time. The best way to enhance your responsive skills is to enable a live call answering service in your organisation. This will help you to streamline your communication channels and expand your connections. Sometimes it’s difficult to level with your competitors, so the best way to out-stand your competition is to provide an outstanding support system with a human touch. Here are seven great tips that will help you to understand the importance of call answering services and improve your business. Establishes trust: It becomes difficult to establish trust when every time a customer receives an automated message from the contracting company. Whilst the times your customers hear a live voice from the other end they are certain enough that the problems they are encountering will be solved. Personalised services: With live answering structure on board, you have an advantage over your competitors, as you can give a better experience to your customers with an essence of personalised touch. It becomes easy to explain a problem when you know that there is someone to listen to your problems, besides the caller himself. Build up your brand’s credibility: There are certain things that require being proved before your customer starts asking questions, i.e., your company’s authenticity. It is important to ensure that you are working or taking the required services from a company that is authentic and legally approved by the government. Customers are less likely to hand up: Generally, an unreceived customer’s call is transferred to voicemail. But in most cases, customers are unaware of this feature and hangs up the calls. A live answering service ensures that your message will directly reach the required customers or the intended departments. Customers do not want to experience delay: One of the key benefits of live call answering service is the ease with which the queries are heard and answered. The answering services navigate the customers through a series of questions and update the customers with the recent information. Facility to choose languages: It’s a challenge for customers to clear their doubts when the answering services do not answer in your native language. A live answering services provide services in various other languages for a customer’s facility. All those customers who are impatient and want their queries to be answered soon are now satisfied with the services of answering machine. Customers feel important: Often the voicemail messages are ignored and a customer keeps wondering whether their queries will be answered or not. A live answering service provides services with complete clarity and personalisation. Which is not available in most of the automated recordings. Conclusion: A live answering service can boost revenue multiple fold times. While a live answering service bridges the communication gap between the customers and employees, it also stimulates the sales cycle, thereby boosting customer experiences.

Outsourcing a part of service or various services is like embarking your business in someone else’s hand. You have no idea what outcomes you will achieve after collaborating with the outbound telemarketing companies. While there are numerous risks related to outsourcing that can disappoint you, but being a business entrepreneur it’s your job to take risks and figure out a route to success. Also, hiring a bunch of staff, training them, and making them customer-ready includes huge capital investments. So, there can be no better time to look for outsourcing and collaborating with telemarketing companies. Explained below are fantastic six techniques to avoid outsourcing mistakes and fence your premise with an error-free working condition: Focus on the right outsourcing activities Outsourcing can be tough when you do not know the right activities you want to outsource. Before taking any further steps, focus on the activities that are important for your business growth. Be aware of not outsourcing the core areas that makes you unique and different from your competitors. While you are known for the essence that you incorporate in your services, try to find an outsourcing company that value those. Understand the need to outsource Inability to manage a company’s miscellaneous activities does not always indicate outsourcing. It can be the lack of managerial skills. First, you need to understand that is it really necessary to outsource? If the demand for any part of your business is overpowering your resources and staff, there comes the need for outsourcing. Because outsourcing is a decision that will directly affect you and your customers. The happy part about outsourcing is that you can completely give someone the authority to manage your tasks when you are unable to, and reduce your level of stress. Consider all types of costs With all types of cost here, we mean all the figurative while the hidden costs involved in outsourcing. The vital reason for any company to outsource is because you want to save those extra bucks spent on training and hiring staffs. But there is no point when your estimated saving is significantly low compared to the amount spent. All the outsourcing cost might not click while planning, you are more clear when you implement those decisions. Therefore, fix demos with the company you are planning to outsource. Take the right help Not always you will find the best option in the very first instance. Even if you end up getting the right contractor for yourself, take sufficient time to judge and analyse their prior work. Also, find time to surf and look for a couple of more companies that are equally good for you. Because in the end, it’s the quality that matters. Organisations who are new to the outsourcing business can take the right assistance and required help from an experienced professional. These professional employees can pinpoint all the hidden features of outsourcing that you may miss. Rule out low bidders While you are not in favour to experience huge capital expenses in the outsourcing business, yet the pay should be a handsome amount reflecting your capability, experience, and value for agents. The pay that the agents receive is the result of their hard work, dedication, experience, and over time, also it gives them the motivation to continue with the same efforts. Therefore, while you are not focusing on spending such heavy prices, do not hold back too much – you might regret later. Aim for transparency Since outsourcing occurs out of the line of sight, you are unable to get a clear idea about the important decisions or the culture that prevails there. Therefore, set meetings after a certain span, set clear objectives, discuss the key performance indexes, and most importantly cost. Wrapping Up Outbound telemarketing companies can affect you in many ways. Implementing the idea of outsourcing might make customers judge your capabilities. Therefore, it’s better to disclose your decisions once you are utmost clear about your idea. Taking risks on vulnerable decisions can harm your entire career. Therefore look for outsourcing partners whom you can trust blindfold.