george alan

Many people link call centers with cold calling by random strangers at odd time of the hours, pushing products or services to buy. However, today call centers are hired by businesses for many other reasons which benefit a business in so many ways. For example, the recent crisis that coronavirus has brought to the earth is really worrisome. Most of USA cities are locked down and businesses are incurring losses. However, with the help of a call center in Jamaica a business in USA can operate remot...

The middle office handles the financial operations and functions that support the front office in multiple areas. It comprises employees, including information technology experts, risk managers, financial controllers, and strategic managers. The middle office is also seen as an extended back-office department that assists with front and back-office functions. The demand for middle office BPO services is rising post-pandemic.  Market segmentation of Middle office BPO types: Banking BPO ...

The online stores and eCommerce saved the world during the pandemic. Right from delivering medicines to household essentials, the eCommerce sector has been the lifeblood of people around the globe. Brick and mortar stores and local businesses also went online to survive the crisis. As a result, this drastic digital transition has changed customer behavior abruptly. So, there is a greater need for a redefined approach towards retail customer service. These demands increased the reliance on retai...

Businesses outsource their processes to call centers for cost-efficient operations and obtain their expected business goals. They offer various value-added BPO services, categorized under voice, nonvoice, inbound and outbound. Whether you need multichannel support or 24/7 answering service, call center services cover everything.  BPO providers respond to chats and emails, run marketing campaigns, handle calls, social media monitoring and reputation management, customer profiling and analytics. ...

For retail companies, holidays are extra-busy times. With the massive digitization of retail stores and physical outlets, it is expected that businesses are going to have a hard time managing overwhelming customer requests and issues. If you can’t address their request on time, you are likely to lose customers. Hence, it is better and wiser to seek help from a retail call center. An experienced call center is capable of handling the seasonal rush and also generates cross-selling up-selling op...

BPO is one of the most rapidly changing sectors. However, the change the most businesses underwent since 2019 is no different. From drastic digital evolution to changing customer buying behavior and AI-integrated customer service – a lot has changed over the couple of years and pretty fast. The level of customer expectation has increased. They are more impatient than ever with the availability of more and more choices. Thus, the importance of futurist BPO services is next to none.   BPO comp...

Today, customers have the ultimate power – an online review. They can share their review across various social media platforms or search engines and can reach out to thousands of other internet users right away. One negative review from one annoyed customer can ruin your brand value. It is vital to manage your online reputation and customer service like professionals with all that in mind. If required, you should seek help from eCommerce call center experts.   Customers should be at the center ...

The role of a medical call center is critical to any healthcare system, acting as the bridge between administrative staff, patients and healthcare professionals. During a global health crisis like COVID-19, medical BPO staff become even more important resources as patient enquiries surge and call volume spike. On a usual day, medical contact centers handle numerous calls, chat, emails, and other forms of digital communication, including emergency routing, appointment fixing, telehealth services...

Successful call centers operating anywhere and supporting any industry leverage social media to game up customer support. Even a few years ago, social media was handled by a separate department, primarily digital marketing. However, today, two prime reasons for call center outsourcing are social media customer service and reputation management. In order to create stunning brand presence over social media, businesses are hiring call center experts who leverage social media platforms for answeri...

COVID-19 pandemic has shrunk the economy and brought businesses to a standstill. As ITES is considered under essential services, call centers must continue their services. This is the reason why Georgia call center is assisting businesses through its work-at-home solutions. Although the situation has greatly changed customer service interaction, pre-defined calling scripts, and communication methods over multi-channel platforms, what remains constant is the end result, i.e., to offer excellent...