David Clark

As with any SaaS organization, your annual contract value or ACV is going to dictate which strategies make the most sense to acquire customers. This means that with a higher annual contract value, you can spend more on expensive Google Ads, for example. Inbound lead generation strategies are more important for SaaS businesses with lower ACV that cannot justify the high cost of outbound lead generation. Even for a higher ACV, inbound is more sustainable and gives you more options in addition to o...

As the world faces new challenges created by an uncommon global crisis, many organizations are awakening to the reality that business change can happen anywhere, at any time. And while organizations will be unable to control crises, what they can do is ensure they’re prepared to viably and productively lead their teams through those difficult times, emerging stronger on the other side. The pandemic has highlighted just how rapidly things can change. Businesses have been compelled to cha...

Outsourcing customer support is a means of providing quality services to customers in a bid to lower costs and increase efficiency. Companies that are experiencing rapid growth and an expanding customer base are usually attracted by it. As they grow bigger, the volume of customer support requests they handle increases, hence outsourcing becomes a better option for handling customer support services. There are many advantages that businesses can get from outsourcing customer support. Below I ...

Connecting customers is a challenge at the most of times – in the era of the coronavirus, even more so. People are being forced to do work from home, avoid gatherings, and many businesses have shut down their physical shops altogether to go fully digital. While social distancing (or, even better, “physical distancing” according to the World Health Organization), connecting and retaining customers without the usual face-to-face interaction may be tough. Even if your business already has ...

Customer support services is the vital for not only a growing company, but also for established corporate. Providing a product or delivering a service is not enough. Helping customers to ensure that they do not encounter any problem with purchased products or services is important for customer retention. Providing 24/7/365 customer support is not possible for any growing company. It is best for them to outsource support. This not only ensures continued support, but also provides expert experienc...

Are you struggling to provide personalized chat support service to your customers? Are you looking to save costs, increase sales and conversions, and build a long-term relationship with your all customers? Then, it is the right time to employ chat support service for your business. Chat provides real-time convenience and gratification to your customers. Outsourcing live chat support services can free up your time to focus on your core activities and also save costs. Why do you want live ch...

Outsourcing customer support service is sometimes more efficient than hiring and training a new team. When someone mentions outsourcing of customer support service, the image of those huge call centers often comes to mind from a scene in the movie Outsourced. Customer Support service is one of the most important parts of any organization. If an organization is not able to keep its customers happy and satisfied, then no matter how good quality products and services it has to offer, the ...