Stephanie Weko

Why is there an urgent need for the government sector to move towards innovation? Is it possible? Or the word innovate is an oxymoron in the public sector? The need for modernism in the private sector seems pretty obvious for the very reason of staying ahead in the competition, but at times it’s crucial for the public sector to move towards technology. Why? To, Keep Up With The Pace The existing way of solutions will not suffice in meeting any new and upcoming challenges. It is almost impossible to solve complex problems like homelessness, pandemic situations, or climate changes in traditional ways. Actions that succeed in incremental improvement requirements are now required. Innovation at the federal level is required to keep up with the pace of change which is more likely to impact the citizen-state relationship. Meet Expectations and Build Trust A major concern that federal organizations or municipalities are facing today is the "lack of trust in national authorities". This is a major point - the legitimacy of our political and social systems is built on the trust and confidence of the people they serve. This trust is falling for a number of reasons, and failure to meet citizen expectations is one factor. The residents are becoming all the more powerful and expect a seamless experience, personalization, and transformation. Citizens expect their governments to provide answers to their concerns and meet their expectations to the fullest in a few simple clicks. Most importantly they expect these organizations to listen, engage and collaborate with them. Until and unless you are connected with your residents by providing them with services at the utmost simplest level, or by having a functionally effective website that addresses the citizen concerns, you will not be able to have a strong relationship with the public you serve and will soon lose trust. What Are The Benefits of Innovation In Government Technology? Reduction In Costs Every state organization does its best to reduce costs while providing a better experience to its citizens. However, the traditional systems did cost a lot- from licenses and servers to training the staff members to meet the gap between the traditional and mobile-first world. Whereas the newer tech systems reduce the costs as everything is leaner, from server storage (hosted in the cloud) to charging of fees monthly as opposed to annual licenses. If a federal organization spends less on maintenance, the officials are better equipped to allocate the resources and funds towards what the citizens really demand. Applying robust tech solutions and effective marketing, it is possible to determine what is needed the most in the community as opposed to just guessing. A Better Experience For Residents And Officials What lies at the heart of modernization in the administrative council is the experience of its residents. Anyone, who has ever stepped into the city hall might be well aware of long waits, too much paperwork, and the bane of existence for both, the residents and the employees. With the advent of tech solutions, every person in the process will be able to complete its tasks faster and in a more efficient manner. The residents and employees will no longer have to go through the hassles of long queues, delayed processes of working, or walking into city halls for several minor jobs. All of this can be sorted by an effective web portal that serves citizens better than the officials, in just simple clicks. When we think of federal tech, most of us are scared of an instant whiplash. We are banged with the clumsy implementation of technology that results in frustrated residents and city hall employees, who still can't get what they need in a timely manner. However, the true meaning of tech in a federal organization is value. For residents and officials at the same level. This is why the federal structures should smooth out their road towards innovation with the help of organizations like Uncommon Analytics, a leading provider of citizen engagement technologies and services for the public sector, that helps in revolutionizing the way governments interact with citizens, businesses, employees, and vendors. Thereby building a community wherein citizens can count on you!