James Mo

As a result of increasing regulatory and other pressures, utilities are changing their business models. In the utilities industry, the customer-provider relationship is no longer a passive one-way street. In real time, customers interact with utilities, often through personalized platforms that keep them informed of consumption trends, maintenance and repair needs, and service problems. In such an environment, providing excellent customer service is more important than ever before. In light of the fact that technicians serve as the company's public face in the field, technician enablement will be critical in improving the overall customer experience, and mobile devices will play a critical role in this endeavor. 1. Taking advantage of the potential of digital transformation Utility companies today are very different from their more traditional counterparts that operated even ten years ago. Pressures to decarbonize, the proliferation of electricity generation options, and an increase in the number of active customers have all contributed to the sector's digital transformation. In exchange for that embrace, data-driven technologies such as augmented reality, artificial intelligence (AI), the Industrial Internet of Things (IIoT), and others give users the ability to do more with their data 2.Allow technicians to use augmented reality to their advantage In many parts of the world, there is a severe shortage of workers in the utility industry. Service providers must employ labor sparingly, dispatching experienced technicians only when and where they are required. In such situations, technologies such as augmented reality (AR) are an essential part of the toolkit of the investigator. On the job site, augmented reality (AR) via mobile apps allows the technician to overlay a diagram of what the various assets should look like against the reality on the ground, allowing for faster problem solving. Through comparison and contrast with the model, technicians can use augmented reality to pinpoint problems with greater speed and accuracy than ever before. Rugged mobile devices can be used as the platform for these augmented reality applications, allowing technicians to have these capabilities at their fingertips at all times. AR is experiencing rapid growth: the global market for the technology is expected to grow at a staggering 43.1 percent compounded annual rate until at least 2028, according to industry estimates.AR can also assist field technicians who need to call in for assistance from remote experts. As part of the AR app's problem-solving capabilities, experts can connect via mobile device and collaborate with the onsite technician to troubleshoot issues. Providing field technicians with the ability to troubleshoot problems on the spot rather than having to reschedule or reassign tasks allows them to provide faster service and improve customer satisfaction. 3.It saves you time. When responding to calls and performing utility asset management, every field service technician must deal with a large number of moving parts. They must conduct work order debriefings, review inspection reports from previous visits, obtain sign-off on future work orders that may be beyond the scope of what was originally anticipated, and/or conduct site inventory reviews, among other responsibilities. All of this will take time. Although today's field service technicians may not use a pen and paper to complete their tasks, they may still require a variety of different pieces of software to complete each one. For more seamless transactions on the go, field service management software that attends to all of these to-dos can be easily loaded onto a rugged mobile tablet. There will be no more waiting for employees to come into the home office to synchronize work orders or even log employee hours as previously required. Essentially, the mobile device serves as an extension of the office, allowing technicians to attend to all of their routine tasks while on the road. This helps to reduce the number of service interruptions while also improving the customer experience overall. 4.Labor can be routed more efficiently. Especially in the utility and field services industries, labor is a valuable resource that should only be used when absolutely necessary. In addition to serving as a convenient means of accessing expertise, mobile devices can also assist technicians in gaining a better understanding of the overall labor distribution picture while on the job. Field service management software apps on mobile devices can assist technicians in seeing both the big picture and the finer details when dealing with utility challenges that are not always geographically based. This type of access allows them to gain a better understanding of the labor resources that are available to them When utilities dispatch labor resources efficiently, they ensure that the appropriate person is dispatched to the appropriate job at the appropriate time. And that can make all the difference in the world when it comes to providing superior customer service. 5.Ensure that all communications are seamless. A significant advantage of mobile phones and devices is that they enable everyone to be on the same page and to collaborate regardless of where they are physically located. The addition of an extra set of eyes can make a significant difference and improve communication significantly. This includes communication between the main office and field sites, as well as between the utility providers and their end customers (or customers themselves). Real-time updates, made possible by mobile devices, have the potential to improve customer satisfaction metrics. Although technicians may be unable to attend work on a given day, simply relaying that information and keeping all stakeholders informed is an important step in achieving high levels of customer service. 6.Predictive thinking is preferable to reactive thinking. Knowing your customer is one of the fundamental tenets of providing excellent customer service. The use of utility asset management leaves a trail of breadcrumbs that technicians can easily pick up if the information is digitized and field workers have access to it on the job site. Asset management software such as enterprise asset management (EAM) and computerized maintenance management system (CMMS) assistance. Utilities service is more than just putting out fires; it is also about being able to analyze logs and other related reports of assets in order for technicians to proactively identify potential problems before they escalate into serious issues. Providing excellent customer service is about developing trust, keeping customers informed, and completing the job correctly and efficiently. Due to changes in the landscape and the increasing pressure to do more with less, utility service providers face a difficult task ahead of them. Rugged mobile devices can be invaluable workhorses in virtually every aspect of daily utility asset management, and they are especially useful in the field. They assist technicians in providing superior customer service by increasing the efficiency with which they perform these tasks. Learn more about how mobile devices can assist utilities in improving their customer service metrics by contacting Customize Tablet .