krysta Jakson

Several companies find themselves stuck in a state where they cannot identify their customer’s sentiment during their engagement with their brand. Customer experience is undoubtedly a gateway to exponential growth for the sales and marketing team, therefore quantifying the same through the right CX metrics. The results of interactions with different customers, the level of satisfaction with the service offered, and the customer’s eagerness to transact again with your company will bring forth which touchpoints interaction work like magic and which ones need to be improved. Why is measuring customer experience significant? Before we dive into the different metrics, we need to identify the actuarial reasons; we must understand why it is essential to indulge in this practice and dedicate sizable resources. Customer satisfaction is unarguably one of the most important goals for any business, whether large or small. Creating a memorable customer experience right from the start makes a pleasant consistency and encourages the customers to engage with your brand again. This stands to be beneficial for your growth as it is usually seven times more expensive than repeating the business. Delivering commendable experiences throughout the journey makes for a positive word of mouth that instinctively expands your community. How do we measure customer experience? After the why comes the how. Once you have established that measuring customer experiences impact your business gravely, we need to develop an elaborate strategy to effectively the customer experience throughout the journey with your brand. Let us map out the most significant stages, make the process more manageable, and how you can cumulate adequate data through different CX metrics at three standard steps that 95% of customers will pass through on their journey: pre-purchase, purchase, and post-purchase. Pre-purchase The initial stage, pre-purchase, involves all aspects of a customer’s engagement with the brand before a solid purchase decision is made. The customers are looking for possible solutions to their needs. A few typical touchpoints to keep in mind at this stage of their journey include marketing and advertising campaigns, social media, word-of-mouth, PR, brand website, email, etc. Purchase The next stage, purchase, includes all interactions customers may have with a brand while indulging in the transaction. All the brands and companies in the retail and consumer goods sector should focus on this stage of the journey. Here is where in-store customer experiences like store layout, aesthetics, and customer care agents are the most developed, analysed, and measured in the majority of businesses looking to create that perfect shopping experience. Some other brand touchpoints at the purchase stage include the company website, trade shows, product packaging, sales reps, etc. Post-purchase The last stage, post-purchase, revolves around all interactions customers have with a brand after purchasing their product or service. During the post-purchase stage, a few usual touchpoints are engagement with the customer service team, newsletters, loyalty programs, online forums, social media, etc. After you have highlighted which essential touch points you have to focus on, you will be in a far better foresight to choose which CX metrics to use to best measure the efficacy of your campaigns. We have mentioned the most important ones that you should always keep a tab on. Net Promoter Score One of the most widely used CX metrics for measuring customers’ loyalty to a company is NPS. Organisations issue a single-question survey to gather this information. Here the customers can assign a number value between 0 and 10. The answers reflect your customer’s perception of the brand, which is measured with one question: "How likely is it that you would recommend [company/product/service] to someone?" Respondents get organised into three buckets: Detractors (score of 0-6). Passive (score of 7-8). Promoters (score of 9-10). The method to calculate NPS is to subtract the percent of detractors from the percent of promoters. Such surveys to estimate the NPS yield the best results within 30 days of new customer acquisition and after every three months. Such recurring processes help the CX teams obtain potentially actionable insight throughout the customer journey. Customer satisfaction The customer satisfaction score is calculated with data collected from surveys. Unlike NPS, the CSAT score asks multiple questions, all centred around rating the experience with the company's product or service. Customer experience teams can allow customers to respond in ranges from 1-5 or 1-10. Brands can then calculate the average percentage of all survey responses. Churn rate The CX metric, churn rate, is a straightforward calculation that demonstrates the percentage of customers who do not renew their contract or cancel their contracts with a company in a given time. Numerous businesses with a recurring revenue business model are obsessed with churn rates because it is harder and more costly to acquire new customers than to keep existing ones. For your ease, Customer churn rate = (lost customers ÷ acquired customers) x 100% Retention rate The retention rate of clients is quite the opposite of the churn rate, focusing on customers with a positive brand perception who are prone to stay with a company's service or product. The CX metric is a good predictor of brand loyalty, emotional connection to a brand, and customer engagement. Such evaluations give the business good comparison data against the churn rate and paint a better picture of overall turnover. For your reference, Customer retention rate = ((# customers @ end of period - # new customers within that period) / # of customers at start of period) x 100% Summary Utilise the straightforward methods mentioned in this post with various customer experience metrics to collect data that helps take direct action that will maximise benefits for your organisation, improve the experience for your customers and make your business holistically customer-centric.

Following the cancellation of the 2020 festival, TA-TAD.TV gives you the low-down on past editions of the festival and what to expect from Snowbombingin general. Home to snowboarders and electronic dance music lovers, the Snowbombing festival has been getting people dancing since the turn of the century. Now based in the Austrian ski resort of Mayrhofen, Snowbombing first took place in Risoul, France, in 2000. Known as Europe’s greatest show on snow, this annual slope-side party attracts some of the biggest names and DJ sets in music each April. While the 2020 festival was sadly canceled due to the COVID pandemic, it promises to be back in 2021 bigger and better than ever! Festival-goers can expect all the usual fun that Snowbombing promises igloo raves, enchanted forests, a slope-side stage, street parties, and of course the usual après ski mischief that is to be had! And what a return it promises to be! The festival has built its reputation on offering thrills during the day and massive hits for partygoers to enjoy all night long. Each year has so far featured a star-studded line-up with the like of Stormzy, Kasabian, and Dizzee Rascal keeping the party going well into the early hours. Let’s not forget the superstar DJs either! World-famous names like Fatboy Slim, Eats Everything, Patrick Topping, DJ Yoda, and Artwork (who feature on TA-DAH.TV with exclusive interviews), as well as Chase & Status, who have all appeared on the Snowbombing bill in previous years, certifying as one of the best places to head for both snow sport lovers and music fans. Snowsports Festivals in Europe Europe is jam-packed full of winter festivals that allow partygoers to unite their love of the slopes with the love of the stage so it should come as no surprise that Snowbombing is in good company when it comes to snowsports music festivals! Other raved about events include Snowboxx, which takes place in Avoriaz, France each March and has earned itself a bit of a reputation for proceedings getting wild! Elsewhere, there is also Rave on Snow taking place in Saalbach-Hinterglemm, Austria, and Sun & Snow Festival which is held every year in Sierra Nevada, Spain. Skiing in Mayrhofen As one of Europe’s most popular skiing destinations, it should come as no surprise that Mayrhofen is now the permanent home of Snowbombing. The ski resort is widely regarded as one of the best in Europe for both skiing and snowboarding with 605km of pistes for snow sport lovers to choose from and the steepest slope in Europe – for those brave enough to conquer it! For those after something less daring, Mayrhofen also has around 20km of cross-country skiing routes, access to the Hintertux Glacier, and the Vans PenkenSnowpark which promises plenty of obstacles and jumps! Beginners have nothing to fear though as Mayrhofen caters to them too. Leisure Mount Ahorn promises the perfect skiing setting for families with young children and novice skiers. But don’t mistake this for an easy ride! Leisure Mount Ahorn still provides a challenge, with a 5.5km downhill valley run for skiers and boarders to tackle. It is a challenge that is worth rising too though as skiers will also find The White Lounge here; a stunning igloo bar and hotel with a chill-out area for guests to enjoy.

Whether you are an established retailer looking for a new supplier, or you’re just starting out, finding the right wholesale clothing supplier is key. The right supplier could be the difference between further success or struggling to stand out in the crowd. There are a number of important factors to consider when looking for a clothing supplier for your fashion business. Product offering It’s important that your potential wholesale clothing supplier has the right product range to match what you’re hoping to offer your customers. A supplier should make it easy to shop, so look for offerings like no minimum order quantity. This can help make it flexible and work for you, allowing you to order just what you need. You should also look at whether they offer any other services alongside their product range. Some wholesale suppliers will be able to offer custom designs or made to order collections for you, as well as branding services to put your label in their stock. Supply chain In today’s world, the supply chain has much more of a spotlight on it than it used to. It’s crucial that the supply chain is efficient but also transparent. Make sure your chosen wholesale supplier has a reliable supply network, with factories that are fully compliant. It’s also key that the right quality control measures are in place, leaving you feeling confident that your products will arrive to a high standard. Look out for wholesalers that can offer impressive lead times as this can demonstrate their level of efficiency. In-house teams Be sure to check out more about the wholesale supplier’s teams and how they operate. If they have in-house designers, you can tap into their experience to help your collection grow. The right in-house team can bring your ideas to life, with expert knowledge of the latest trends and styles that sell well. Whether you already have your own ideas or you’re starting from scratch, in-house designers can become an extension of your fashion brand and help you build a successful collection.

Efficient patient flow in the healthcare emergency department has been becoming even more complex and critical these days. As hospitals and healthcare organizations are facing issues of overcrowding, long wait times, visiting delays, and sometimes even longer hold times prior to inpatient admission. But now all these problems can be resolved effectively with the Ai-based smart patient flow solutions and systems. Patient flow solutions are integrated with located-based intelligence, GPS tracking automated systems, etc. which give real-time information visibility about patient flow and staff throughout the healthcare organization. These systems help to improve the management of patient flow in an emergency with the purpose to offer patient safety and satisfaction. Here are a few considerable points which give a good understanding of Patient Flow Software. Significance of Patient Flow Management Software Smart Optimization Hospital Workflows Hospital workflows are interconnected with multiple work priorities and operational tasks which become hectic and create cascading problems throughout the entire organization. When hospital patient flow becomes hard to manage, numbers of patients visiting and leaving becomes ineffective to observe, the process of discharging patients slope down, and other processes are interrupted, implementing patient flow systems allow healthcare organizations to enhance and optimize hospital workflows. Directly-indirectly, it helps to improve financial and operational performance. Care Coordination Patient flow solutions are designed to give real-time information visibility to help medical staff to streamline care coordination and improve the communication gap between patients & healthcare organizations. This system allows healthcare management to improve patient flow to offer them advanced healthcare solutions efficiently. This system can help healthcare management to improve staff planning and manage accurate timestamps of key intervals that lead to more efficient processes. Reducing Patient Waiting The Patient flow system also allows medical staff to check, manage, and monitor individual patient wait times efficiently. By reducing the communication gaps between patient and medical staff. Staff can effectively respond to the patients with automatically-collected information related to health status, upcoming appointments which also helps them to offer on-time demand for care and make effective resource adjustments. Patient flow management systems enable people to manage before and after data, improve operational processes, etc. and ensure the best use of resources. Offer Efficient Patient Access Healthcare practitioners are effectively allowed to optimize patient care management facilities so that they can improve patient-doctor relationships. Patients can effectively access their medical documents, files, medical histories, and notifications of upcoming schedules. It helps the emergency & health department to manage patient visits and correlate the numbers of inpatient stays and outpatient visits effectively. Staff can effectively manage their emergency medical requirements which improve health operations & performance. Equipment Management When a patient care team is pulled into administrative tasks, the situation demands proper care delivery for patients and staff becomes unable to manage required equipment like the closest IV pump or wheelchair, the patient care task is affected. Patient flow management systems give real-time information on patient location, medical equipment to manage effective flows of medical tools and techniques. PFS helps healthcare manage to drive patient care value by delivering the right solution, at the right place, at the right time. Driving Staff Productivity Patient care should be driven as per the needs of patients and their medical health. But the limitation of resources like lack of skilled staff, inappropriate patient care management, ineffective administrative tasks may lead to management burdens. After understanding and ensuring patient care needs, the healthcare department can effectively implement patient flow systems to streamline administrative tasks and accomplish the real-time operational processes. They can bring effectiveness and drive productivity by managing doctors' visits plans accordingly. Conclusion Efficient workflow across healthcare departments is very critical and crucial to managing patient and staff flow effectively. It is necessary to manage real-time visibility and data analytics solutions to bring efficiency and effectiveness in every stage of patient care management. Implementing smart and automated patient care solutions in healthcare organizations can help to optimize workflows, identify potential bottlenecks, observe real-time patient care requirements, etc. Staff can effectively take action to prevent delays by improving communication across the entire visits accordingly. Patient flow systems effectively allow managing of equipment, floors, buildings, and care processes efficiently. So, if you are looking for any solution to manage patient and visitor flow, & prevent stock-outs of required equipment, it is recommended to optimize this Patient Flow Management Software effectively.

Implementing enterprise risk management (ERM) is utterly vital for companies of all the sizes, irrespective of the industries they serve. For continued success, it is indispensable for a company to take proactive steps to identify emerging risks and manage them in such a way that it doesn't affect their core business. So, if you want to protect your business from the regularly evolving threats, make sure you implement an enterprise risk management program as soon as possible. EMR is nothing but a practice of reviewing and analyzing both internal as well as external risks associated with your business. According to Investopedia, Enterprise risk management aims at discovering, accessing, and preparing both physically and figuratively for threats, hazards, and other similar obstacles that can affect a business's operations and objectives. ERM not only focuses on identifying and resolving emerging risks associated with an organization, but it also aims at creating an effective plan of action that can be helpful for all the parties involved in a business such as investors, stakeholders, and shareholders. It's true that to solve any problem, you must have a reliable roadmap; otherwise, you won't be able to succeed at it. And the same applies when it comes to resolving day to day organizational problems. The fact remains that you have to be more concerned when it comes to dealing with the risks that you confront from time to time; otherwise, it won't be easier for you to generate revenue. Business belonging to following industries must implement an effective ERM program. Finance and Insurance Foreign Banks Asset Management, Hedge Funds, & Private Equity Energy Public Health Construction Aviation Now let's take a look at how implementing an ERM program can help your business. It Encourages Higher Authorities To Discuss Risks Frequently Once you implement an ERM program, it encourages your company to embrace a work culture that concentrates on identifying and reviewing regularly evolving risks. When the senior level staff discusses risks frequently, it leads to valuable outputs. And that's because when people in authority get to know about the potential risks to their organization, they focus their attention toward creating a plan of action to deal with them effectively. The Organization Tends To Resolve Risks In A Formal Way Once the higher management starts getting convinced that identifying and managing risks can be utterly beneficial for their organization, they deal with them formally, which leads to desirable results. They start creating effective strategies to save the organization from potential risks. They focus on discovering events and circumstances that can pose threats to their operations and address them strategically. It Encourages The Creation of Standardized Risk Reports Whether you talk about small, medium or large organizations, they start embracing standardized risk reporting for taking informed decisions to mitigate risks. It helps in offering reliable data to senior management that makes it easier for them to deal with potential threats. Once the senior management gets valuable insight into crucial risk areas by examining risk indicators and mitigation strategies, they make decisions that improve the way an organization functions. Standardized risk reports help senior management to get a deeper understanding of following things. Risk appetite Risk thresholds Risk Tolerances In short, standardized risk reporting plays a crucial part in enhancing the decision-making capabilities of senior management, which eventually helps in mitigating the risks. Besides, it also improves the ability of executives to make effective decisions. It Helps In Identifying Risks Linked To Different Area When you implement an ERM program, you can identify business and strategic risk, operational risks, financial risks, and regulatory compliance risks. And after identifying different types of threats linked to your business, you can deal with them in the best way possible. It Encourages The Efficient Use of Resources When an organization implements an ERM program, it encourages it to use the resources at all levels efficiently. It offers better framework and tools to professionals accountable for identifying and managing risks. Any organization that functions without an ERM program confronts a wide range of issues such as reduced efficiency, poor decision making, financial risks, and regulatory compliance risks. Therefore, as the risk and regulatory landscape continue to evolve, it is significant that you rely on a renowned advisory firm to get efficient enterprise risk management services.